FAQ
Find your answers here
how can i find the products i need ?
You are able to search for garments using the "search" button located in the upper right corner, entering keywords (bra, Short, bodysuit, face mask, etc.). You can also search in the top menu, selecting the category you need or using the filter on each category page.
i am having issues placing my order.
If you're experiencing difficulties placing your order, please try the following steps:
- Ensure you have a stable internet connection before proceeding.
- Refresh the page or try clearing your browser's cache and cookies.
- Sometimes, switching to another browser or device can resolve the issue.
- Ensure your billing information, card details, and shipping address are correct.
- If your payment isn’t going through, try using another card or PayPal (if available).
- Some security settings may interfere with the checkout process.
- If the issue persists, please reach out to our customer service team at info@quebelle.ca. We're happy to assist you!
How long does shipping take ?
shipping costs will vary depending on the shipping destination and the number of items that you purchase. the correct amount of shipping fee will show up in the checkout page.
how do i change or cancel my order ?
You are suggested to change or cancel your order by contacting our customer support team via email before the order is processed. If you miss this grace period, no worries! We are committed to providing satisfying after-sales service. Please contact us, and we guarantee to offer the best scheme to you with the most efficiency. If you want to change your order, you can place a new order to ensure that you receive it as soon as possible.
How long does a refund or exchange takes to process ?
Your request will be conducted when your return arrives and is processed at our warehouse. Return processing usually takes 5-7 business days. It takes some time for your bank or credit card company to process and post the refund. If you don't receive it, please contact us. Your patience will be highly appreciated.
Couldn't find your answer ?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.