Shipping policy

Processing & Handling

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Within Canada

  • Standard shipping: 3–9 business days
  • Expedited shipping: 1–2 business days (additional cost)

International Shipping

  • We ship worldwide, and delivery times vary depending on the destination.
  • Standard international shipping: 3–9 business days
  • Expedited international shipping: 2–3 business days (additional cost)
  • Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are determined by local authorities and are the responsibility of the customer. We are not responsible for delays caused by customs processing.

Shipping Rates

  • Shipping rates are calculated at checkout based on location and order weight.

Lost, Delayed, or Damaged Shipments

  • We are not responsible for delays due to customs, weather, or carrier issues.
  • If your package is lost or damaged, please contact us at info@quebelle.ca  within 5 days of expected delivery.

Returns & Exchanges

  • Please refer to our Return Policy for details on returning or exchanging items.